Common Issues & Solutions

Quick solutions to frequently encountered problems.

Account & Sign In

Magic link expired

Problem: The sign-in link says it's expired. Solution: Request a new magic link. Links expire after 1 hour for security.

Can't sign in with Google

Problem: Google sign-in isn't working. Solution:

1. Clear your browser cookies
2. Try an incognito/private window
3. Ensure pop-ups aren't blocked

Signed out unexpectedly

Problem: You keep getting signed out. Solution:

1. Check if you're using incognito mode (sessions don't persist)
2. Ensure cookies are enabled
3. Try the "Create Password" option for more reliable login

Bible Reader

Chapter not loading

Problem: Bible text won't load or shows blank. Solution:

1. Check your internet connection
2. Pull down to refresh
3. Try a different translation
4. Clear browser cache

Translation not changing

Problem: Switching translations doesn't work. Solution:

1. Wait for the page to fully load
2. Try closing and reopening the chapter
3. Clear the app cache

Ask AI

Reached daily limit

Problem: "You've reached your daily question limit" Solution:

• Wait until midnight (your timezone) for reset
• Consider upgrading for more questions
• Free: 5/day, Plus: 20/day, Scholar: 50/day

Answer seems incomplete

Problem: AI response cut off or incomplete. Solution:

1. Ask a more specific question
2. Try rephrasing your question
3. Ask follow-up questions for more detail

Not getting relevant answers

Problem: Answers don't address your question. Solution:

1. Be more specific in your question
2. Include Scripture references if relevant
3. Try changing the tradition focus

Reading Plans

Can't start a new plan

Problem: "You've reached your active plan limit" Solution:

• Free tier: 1 active plan
• Complete or leave a current plan
• Upgrade for more active plans

Progress not saving

Problem: Completed days aren't staying marked. Solution:

1. Ensure you're signed in
2. Check internet connection
3. Wait a moment after marking complete
4. Refresh the page

Plan content in wrong language

Problem: Text appears in unexpected language. Solution:

1. Check the language selector on the plan page
2. Select your preferred language
3. Not all plans have all languages

Study Groups

Can't join a group

Problem: Join button doesn't work. Solution:

1. Ensure you're signed in
2. Check if the group requires approval
3. Verify the group isn't full

Can't create a group

Problem: No option to create groups. Solution: Group creation requires Scholar tier ($24.99/mo).

Mobile / PWA

App not installing

Problem: Can't add to home screen. Solution:

• iOS: Must use Safari (not Chrome)
• Android: Use Chrome and look for install prompt
• Try visiting the site multiple times

Notifications not working

Problem: Not receiving reading reminders. Solution:

1. Install the PWA first (required for notifications)
2. Check device notification settings
3. Ensure notifications are enabled in app settings

Content not available offline

Problem: Can't read without internet. Solution:

1. Go to Settings → Offline Reading
2. Download your preferred translations
3. Wait for download to complete (4-6 MB each)

General Issues

Page won't load

Solution:

1. Check internet connection
2. Try refreshing the page
3. Clear browser cache
4. Try a different browser

Slow performance

Solution:

1. Close other browser tabs
2. Clear browser cache
3. Disable browser extensions temporarily
4. Try the mobile app version

Something looks wrong

Solution:

1. Refresh the page
2. Clear cache and cookies
3. Try incognito/private mode
4. Report the issue via Contact Us

Still Need Help?

If these solutions don't resolve your issue:

1. Go to Settings → Contact Us
2. Describe your issue in detail
3. Include what you've already tried
4. We'll respond as soon as possible

Or email: support@theoscriptura.com